Legal
Shipping & Exchange Policy
Last updated: July 28, 2026
1. Overview
Pingr is a cloud-based software service delivered digitally at pingr.cloud. This Shipping & Exchange Policy explains how access is delivered and how plan changes work.
2. Digital delivery (no physical shipping)
We do not ship physical goods. Upon successful payment for a paid plan, your account is upgraded immediately (or at the start of the billing cycle shown at checkout). You receive access through your existing login—no separate shipment or activation code is required.
3. Service activation timeline
Cloud plans (StartUp, Team, Pro) are activated as soon as payment is confirmed. If activation is delayed due to a payment gateway issue, contact us with your transaction reference and we will resolve it promptly.
4. Plan upgrades
You may upgrade to a higher plan at any time from Billing. Upgrades typically take effect immediately with prorated or full-period billing as shown at checkout. New plan limits (monitors, features) apply once the upgrade is confirmed.
5. Plan downgrades and exchanges
Downgrading to a lower paid plan or to Free is treated as a plan change at the end of your current billing period after cancellation of renewal, unless a different schedule is shown in the dashboard. There is no physical product to return; access simply adjusts to the new plan limits.
6. On-Prem Deployment delivery
On-Prem Deployment includes delivery of Docker images, configuration guidance, and setup support. Deployment timelines are agreed during onboarding and may depend on your infrastructure readiness. Monitoring data for on-prem installs remains in your environment.
7. Incorrect plan or billing issues
If you were charged for the wrong plan or did not receive the features you paid for, contact hello@pingr.cloud within 7 days of the charge. We will correct plan assignment where appropriate. Refunds are not provided; see our Cancellation & Refund Policy.
8. Geographic availability
The Service is available globally where legally permitted. Because delivery is digital, there are no shipping zones, customs duties, or freight charges associated with your subscription.
9. Support for delivery issues
For access problems after payment, email hello@pingr.cloud with your account email and payment reference. We aim to respond within one business day.